Uber Boat by Thames Clippers is committed to the health and safety of our staff and passengers.

In addition to our pre-existing safety guidelines, we have implemented a number of measures on board and at piers to mitigate the risk of coronavirus transmission.

These measures are in line with government guidelines and the rest of the Transport for London (TfL) network. You can read more here.

Travel requirements for passengers:

  • Face Covering 24X24

    Wear face coverings at all times

    You must wear face coverings aboard our services and at piers, unless exempt. This is legally required on all public transport in England from Tuesday 30 November 2021.

    Adjust face coverings to eat or drink items from the onboard café bar.

  • Distance Fill

    Give each other space

    Please be considerate to others and give each other space if you can.

  • Hand Wash

    Use the hand sanitiser provided

    Lifebuoy hand sanitiser stations are located near the entrance to every vessel's cabin. Please use the hand sanitiser to quickly disinfect your hands and remember to wash your hands regularly.

    NHS posters are on display that explain the correct hand-washing procedure.

  • Payment Contactless

    Use cashless forms of payment

    We are not accepting cash payments at piers or at café bars. We recommend you use In-Seat Ordering to order refreshments and enjoy minimal contact bar service but you can still order at the bar and pay with a card or payment device if you would prefer.

    Find out more about how to pay for your travel here.

We have been awarded Good to Go status by VisitEngland, the AA has accredited us as COVID-19 Confident, and The World Travel & Tourism Council have granted us the SafeTravels stamp. These accolades demonstrate that we have followed government and industry COVID-19 guidelines, ensuring safety procedures and cleanliness are in place as well as Covid-19 risk assessment measures.

Coronavirus procedures on board and at piers

  • Passengers are able to board our vessel with our usual “touch-free” experience.
  • Customers should be considerate to others and give each other space if they can.
  • Safe procedures are in place to allow fresh air to pass through vessels' cabins and passengers have the option to sit on the open back deck.
  • Touch points and surfaces on board are regularly wiped down with cleaning wipes during service, and every vessel is deep-cleaned overnight.
  • In addition to the daily touchpoint cleaning, the vessels are disinfected using an electrostatic spray overnight. The cabin doors are opened during this time to allow good ventilation.
  • Regular cleaning takes place throughout the day at Uber Boat by Thames Clippers' ticket offices using disinfectant spray.
  • There are no hazardous ingredients in the sprays used so the cabin is safe to enter immediately after use.
Passengers Per Square Metre Infographic

London Underground data based on the maximum capacity of a Jubilee Line tube carriage as per the “London Underground Rolling Stock Information Sheet – 4th Edition”

Safety precautions for our staff

Detailed operational workplace procedures have been put in place for all Uber Boat by Thames Clippers staff.

  • All our employees who attend the workplace are required to take a weekly lateral flow test. This requirement extends to all employees, whether they have been vaccinated against coronavirus or not.
  • All staff complete a health questionnaire when they arrive at work.
  • Face coverings are provided for all our staff and they must wear them whilst on duty unless exempt.
  • Staff are encouraged to make space for each other where possible.
  • Staff are being encouraged to travel to work via their own means of transport, cycling, walking or using our own services.

Useful links

We will continue to keep you updated regarding our services. For the latest news and updates about our services please check the links below.