
Service alerts
Learn more about what can cause service delays or cancellations
Learn more about what can cause service delays or cancellations
This page is updated regularly when we have advanced notice of situations which may impact our service. For the most up to date information on our services please follow @thamesclippers on Twitter.
As soon as we are aware of any disruptions, service alerts will be sent via Twitter.
Ongoing
Service suspension
We suspended our services on Tuesday 22 December due to London going into Tier 4. We had hoped to resume services on Monday 4 January, but since the Government’s latest update, we have decided to delay our restart.
Ongoing
All piers
iBoat technical issues
We are experiencing technical issues with some live departure boards at piers and on our app.
Please check our timetable before you travel.
Saturday 19 December onwards
Doubletree Docklands Pier
RB4 service suspension
Doubletree Docklands Pier is part of the Doubletree by Hilton Hotel London Docklands Riverside complex which cannot open under tier 3 Coronavirus regulations. As a result, RB4, the Doubletree Docklands - Canary Wharf ferry service, will be suspended from Saturday 19 December until further notice.
Spontaneous service delays can be caused by a number of issues including river congestion, pier congestion, passenger demand, passenger disruption and occasional technical issues with our vessels. When we are aware of these disruptions, a service alert is issued via our Twitter page.
Anticipated service alerts can be caused by:
We apologise for any inconvenience that service disruption has caused to your journey and we always appreciate your patience while we manage the matter. If you wish to contact our customer service please email web@thamesclippers.com.