Service Alerts - Uber Boat by Thames Clippers

This page is updated regularly when we have advanced notice of situations which may impact our service. For the most up to date information on our services please follow @thamesclippers on Twitter.

As soon as we are aware of any disruptions, service alerts will be sent via Twitter.

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Upcoming alerts

  • Circle Slash Fill

    Wednesday 15 September, AM
    London Eye (Waterloo) Pier
    Pier closure

    London Eye (Waterloo) Pier will be closed on the morning of Wednesday 15 September, due to a private event hosted by The lastminute.com London Eye, and our services will be unable to call there. The pier is expected to reopen around 12:00. The first service to call at this pier will be the 12.13 Eastbound RB1 sailing stopping at all stops to North Greenwich Pier.

    Whilst the pier is closed, please use Westminster Pier, which is just across Westminster Bridge, instead.

    Walking directions

  • Circle Slash Fill

    Sunday 19 September
    Woolwich (Royal Arsenal) Pier
    Thames Barrier full tidal closure

    The Thames Barrier's annual full tidal test closure takes place 06:45 - 16:25 on Sunday 19 September.

    All Woolwich services will start and terminate from Royal Wharf Pier while the barrier is closed. Our first Westbound RB1 service from Woolwich will depart at 17:00, our first Eastbound RB1 service to Woolwich will arrive at 16:44. 

    View timetable

  • Ticket (1)

    Ongoing
    Masthouse Terrace Pier
    Ticket machine technical issue

    We are experiencing technical issues with our self-service kiosk at Masthouse Terrace Pier.

    Services continue to call at the pier, passengers can pay for travel by touching-in with an Oyster/ Contactless card, or purchase a ticket from our app/ Uber app or our website.

    Ways to pay

Service updates on Twitter

  • Our fleet control update Twitter with delay information using TfL’s wording for delays. “Minor” refers to delays between 5-15 minutes. “Severe” refers to delays that are over 15 minutes.
  • When a service is “suspended between two piers” this means that the service is not able to run between the piers mentioned or at the intermediate piers.
  • We cannot always give a specific reason for each individual delay nor can our fleet control respond to individual tweets asking about the arrival time of your service.

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What causes service delays and alerts?

Spontaneous service delays can be caused by a number of issues including river congestion, pier congestion, passenger demand, passenger disruption and occasional technical issues with our vessels. When we are aware of these disruptions, a service alert is issued via our Twitter page.

Anticipated service alerts can be caused by:

  • Tidal conditions
    At extremely low tides, our vessels may be unable to dock successfully at some of our piers or it may be unsafe for passengers to attempt to board from them. Low tide also limits the Thames’s river traffic capacity which can cause congestion.
  • Thames Barrier closures
    The Thames Barrier is located between Woolwich (Royal Arsenal) and Royal Wharf piers. When the barrier is closed for tests, or to prevent London from flooding, our services are unable to reach Woolwich (Royal Arsenal) Pier.
  • London fog
    In extreme fog our services cannot operate. As foggy conditions can change rapidly, please check our Twitter page for the most up-to-date information.
  • Riverside activities
    The Thames is an incredibly active river and events regularly take place along its banks and on the river itself which have the potential to affect some services.

We apologise for any inconvenience that service disruption has caused to your journey and we always appreciate your patience while we manage the matter. If you wish to contact our Customer Service Team, you can do so here.