
Service alerts
Learn more about what can cause service delays or cancellations
Learn more about what can cause service delays or cancellations
This page is updated regularly when we have advanced notice of situations which may impact our service. For the most up to date information on our services please follow @thamesclippers on Twitter.
As soon as we are aware of any disruptions, service alerts will be sent via Twitter.
London’s River Marathon, The Great River Race, is taking place on Saturday 16 September.
Piers on the north side of the river will be closed whilst competitors pass for their safety. This will last for approximately 1 hour at each pier, at the following times:
Tower Pier: 12:00 - 13:00
Embankment Pier: 12:25 - 13:25
Westminster Pier: 12:30 - 13:30
Millbank Pier: 12:40 - 13:40
Anyone wishing to disembark at these piers during these times will instead need to disembark on the south side of the river at the following piers: London Bridge City, Bankside, London Eye (Waterloo), or Vauxhall (St George Wharf) and cross over using nearby bridges.
For the most up to date information on the day, please check @thamesclippers on Twitter.
To view a full list of upcoming barrier closure dates, visit the government website.
A test closure of the Thames Barrier is scheduled to take place 09:40 – 12:10 on Thursday 6 July. This will prevent some morning services from calling at Barking Riverside and Woolwich (Royal Arsenal) piers.
The last westbound service departing these piers will be the 09:20 from Barking Riverside Pier. The last three eastbound services of the morning will end at North Greenwich Pier.
Evening services will not be affected.
Spontaneous service delays can be caused by a number of issues including river congestion, pier congestion, passenger demand, passenger disruption and occasional technical issues with our vessels. When we are aware of these disruptions, a service alert is issued via our Twitter page.
Anticipated service alerts can be caused by:
We apologise for any inconvenience that service disruption has caused to your journey and we always appreciate your patience while we manage the matter. If you wish to contact our Customer Service Team, you can do so here.