This page is updated regularly when we have advanced notice of situations which may impact our service. For the most up to date information on our services please follow @thamesclippers on Twitter.

As soon as we are aware of any disruptions, service alerts will be sent via Twitter.

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Upcoming alerts

  • Circle Slash Fill

    Thursday 15 April
    Woolwich (Royal Arsenal) Pier
    Thames Barrier closure

    A test closure of the Thames Barrier will take place 09:30 - 14:00 on Thursday 15 April preventing some morning RB1 services from reaching Woolwich (Royal Arsenal) Pier.

    The 09:35, 10:05, 10:35 and 11:05 RB1 Westbound departures from Woolwich will begin from Royal Wharf Pier.

    The 09:29, 10:00, 10:20 and 10:30 RB1 Eastbound arrivals at Woolwich (Royal Arsenal) Pier will terminate at Royal Wharf Pier.

    Evening services will be unaffected.
  • info

    Until Friday 16 April
    All RB1 piers
    Passenger info boards update

    Due to technical issues, weekday RB1 sailings will not show on our live departures board from Monday 12 April until Friday 16 April.

    Please refer to our timetable or ask a member of the team at our staffed piers.
  • Ticket (1)

    Ongoing
    Chelsea Harbour & Masthouse Terrace piers
    Ticket machine technical issue

    We are experiencing technical issues with our self-service kiosk at Chelsea Harbour and Masthouse Terrace piers.

    Services continue to call at both piers, passengers can pay for travel by touching-in with an Oyster/ Contactless card, or purchase a ticket from our app/ Uber app or our website.
  • Clipper

    Ongoing
    Doubletree Docklands Pier
    RB4 service suspension

    Doubletree Docklands Pier is part of the Doubletree by Hilton Hotel London Docklands Riverside complex which cannot currently open. As a result, RB4, the Doubletree Docklands - Canary Wharf ferry service, is suspended.

Service updates on Twitter

  • Our fleet control update Twitter with delay information using TfL’s wording for delays. “Minor” refers to delays between 5-15 minutes. “Severe” refers to delays that are over 15 minutes.
  • When a service is “suspended between two piers” this means that the service is not able to run between the piers mentioned or at the intermediate piers.
  • We cannot always give a specific reason for each individual delay nor can our fleet control respond to individual tweets asking about the arrival time of your service.

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What causes service delays and alerts?

Spontaneous service delays can be caused by a number of issues including river congestion, pier congestion, passenger demand, passenger disruption and occasional technical issues with our vessels. When we are aware of these disruptions, a service alert is issued via our Twitter page.

Anticipated service alerts can be caused by:

  • Tidal conditions
    At extremely low tides, our vessels may be unable to dock successfully at some of our piers or it may be unsafe for passengers to attempt to board from them. Low tide also limits the Thames’s river traffic capacity which can cause congestion.
  • Thames Barrier closures
    The Thames Barrier is located between Woolwich (Royal Arsenal) and Royal Wharf piers. When the barrier is closed for tests, or to prevent London from flooding, our services are unable to reach Woolwich (Royal Arsenal) Pier.
  • London fog
    In extreme fog our services cannot operate. As foggy conditions can change rapidly, please check our Twitter page for the most up-to-date information.
  • Riverside activities
    The Thames is an incredibly active river and events regularly take place along its banks and on the river itself which have the potential to affect some services.

We apologise for any inconvenience that service disruption has caused to your journey and we always appreciate your patience while we manage the matter. If you wish to contact our customer service please email web@thamesclippers.com.