
Service alerts
Learn more about what can cause service delays or cancellations
Learn more about what can cause service delays or cancellations
This page is updated regularly when we have advanced notice of situations which may impact our service. For the most up to date information on our services please follow @thamesclippers on Twitter.
As soon as we are aware of any disruptions, service alerts will be sent via Twitter.
Thursday 15 April
Woolwich (Royal Arsenal) Pier
Thames Barrier closure
A test closure of the Thames Barrier will take place 09:30 - 14:00 on Thursday 15 April preventing some morning RB1 services from reaching Woolwich (Royal Arsenal) Pier.
The 09:35, 10:05, 10:35 and 11:05 RB1 Westbound departures from Woolwich will begin from Royal Wharf Pier.
The 09:29, 10:00, 10:20 and 10:30 RB1 Eastbound arrivals at Woolwich (Royal Arsenal) Pier will terminate at Royal Wharf Pier.
Evening services will be unaffected.
Until Friday 16 April
All RB1 piers
Passenger info boards update
Due to technical issues, weekday RB1 sailings will not show on our live departures board from Monday 12 April until Friday 16 April.
Please refer to our timetable or ask a member of the team at our staffed piers.
Ongoing
Chelsea Harbour & Masthouse Terrace piers
Ticket machine technical issue
We are experiencing technical issues with our self-service kiosk at Chelsea Harbour and Masthouse Terrace piers.
Services continue to call at both piers, passengers can pay for travel by touching-in with an Oyster/ Contactless card, or purchase a ticket from our app/ Uber app or our website.
Ongoing
Doubletree Docklands Pier
RB4 service suspension
Doubletree Docklands Pier is part of the Doubletree by Hilton Hotel London Docklands Riverside complex which cannot currently open. As a result, RB4, the Doubletree Docklands - Canary Wharf ferry service, is suspended.
Spontaneous service delays can be caused by a number of issues including river congestion, pier congestion, passenger demand, passenger disruption and occasional technical issues with our vessels. When we are aware of these disruptions, a service alert is issued via our Twitter page.
Anticipated service alerts can be caused by:
We apologise for any inconvenience that service disruption has caused to your journey and we always appreciate your patience while we manage the matter. If you wish to contact our customer service please email web@thamesclippers.com.