Frequently asked questions

I've been charged incorrectly on my contactless/Oyster card

Oyster readers at piers and systems processing those transactions are owned and managed by TfL. We do not have access to journey histories and cannot process refunds of any of these transactions. Claims for refunds due to overcharged journeys on smart cards or devices are processed by TfL. To claim such refunds or to query any charges levied, please claim a refund online or contact TfL on 0343 222 1234 

Can I cancel my booking and get a refund?

Yes, but we require 72 hours’ notice before travelling in order to arrange a refund.