Last updated Friday 27 November 2020

Dear Customer,

We are delighted to announce that we’re returning to service on Thursday 3 December 2020 following London’s release from lockdown. We look forward to helping you travel through London safely once again, with contactless journeys, fresh air throughout, room for up to 20 bikes on board and naturally more space!

View timetable

RB1, RB2 and RB6 services resume on Thursday 3 December. RB4, the Doubletree Docklands - Canary Wharf ferry service, will resume from 15:00 on Friday 4 December.

Important information

Required from our customers

  • As before, please maintain social distancing at the piers and on board
  • Wear a face covering as required by government guidelines for those using public transport
  • Use our facilities on board to wash your hands or use a hand sanitiser station
  • Please continue to adhere to the ‘rule of six’, where only families, households or support bubbles can sit together
  • All passengers are recommended to register their contact details for Track and Trace once on board
  • Café bar customers who are eating or drinking on board (not applicable to takeaway only) are required to register for Track and Trace
  • Use in-seat ordering to eat and drink on board and bar service for takeaways only

Covid-19 travel guidance

Ticket holders

All season tickets were frozen from 5 November 2020 to account for the service suspension, and will automatically resume with extended validity on 3 December, enabling you to make the most of your ticket.

Unused carnet tickets expiring on or after 5 November 2020 may still be used until 3 March 2021. Our Customer Team is here to take any urgent enquiries, though please be mindful that response times may be longer than usual.

Onboard café bar

Café bars will reopen according to government guidance, initially with restricted hours of operation and product offering (no alcohol).

The Covid-19 measures we had in place before Lockdown 2.0 are still in place: use in-seat ordering to eat and drink on board and bar service for takeaways only; as well as clear glass screens, no open food being sold and cashless payments only.

Find out more