Last updated: Tuesday 5 January 2021

Dear valued customer,

With the Government announcing a new national lockdown from Tuesday 5 January 2021, which requires us to stay at home, our services remain suspended until further notice.

We await the UK Government’s next formal review before reassessing when we can resume service. We will be in touch with you again at such time.

Season tickets will automatically remain frozen whilst Uber Boat by Thames Clippers services are not operating. The validity of agile carnets and other tickets will also be extended as services resume. Our Customer Team is here to take any urgent enquiries, though we ask you to be mindful that we have a small team and response times will be considerably longer than usual.

The safety and well-being of our staff and customers continues to be our number one priority.

Please stay safe and well and we hope we can welcome you back on board soon.

The Uber Boat by Thames Clippers team