We have resumed service
Updated 4 August 2020
As things gradually start to resemble how they were, we have made a number of changes to allow for a safer transport option through London and to help you make travelling by Uber Boat by Thames Clippers part of your new normal. We have introduced new safety measures that mean Visit England have granted us Good To Go status and the AA have certified us Covid-confident. We have also introduced new ticket options that will help you save money on less-frequent journeys. Find out more about our return to service below.
Remember: you must wear a face covering and maintain social distancing rules whilst using public transport. Please wash your hands when possible and use the hand sanitiser provided on board.
Please note that social distancing guidelines have altered since this video was produced. New social distancing guidance recommends a 1 metre minimum distance.
Timetable
Please check our timetable before you travel. To help take pressure off London’s other forms of public transport, we are gradually increasing our services as our valued customers return to work and start to make more journeys.
As of Wednesday 5 August, we have increased our services so that we can carry more customers whilst maintaining social distancing.
Please be aware that the live departure system at the piers will only be fully updated from Monday 24 August:
- RB1: no changes
- RB6: will have partial live departures available
- RB2: will not be displaying until 23 August
Here's a summary of the changes from Wednesday 5 August:
- Our RB2 Tate to Tate service has been re-introduced on weekdays
- On their way in to, and out of service, RB2 now calls at piers in the East River Zone to alleviate pressure on our RB1 service.
- The main RB2 service operates between Battersea Power Station Pier and Bankside Pier, with some sailings running directly to North Greenwich Pier for ICON Outlet at The O2.
- The following RB6 sailings' departure times have altered:
- AM departures (westbound):
- 0600 North Greenwich-Battersea Power Station no longer operates
- 0620 from Woolwich (Royal Arsenal) will depart later at 0640 and start from North Greenwich (to Putney)
- 0735 London Bridge City-Putney no longer operates
- AM departures (westbound):
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- AM departures (eastbound):
- 0700 Battersea Power Station-London Bridge City no longer operates
- 0705 from Putney will now depart at 0700
- 0755 from Putney will now depart at 0805
- 0830 Putney-Canary Wharf no longer operates
- 0930 from Putney will now depart at 0940
- 1005 from Putney will now depart at 1015
- AM departures (eastbound):
- RB1 sailings are unaffected.
New ticket options
For those who are travelling every day, our season tickets still offer the best value for money. If you are making fewer journeys nowadays, we have introduced new ticket options that will help you to save money.
Flexible Carnet Tickets
Flexible Carnet Tickets are available through the Thames Clippers Tickets app and the Uber app. Carnets come in 4, 6, 10 or 20 ticket options. Flex 4 or Flex 6 Ticket Carnets can be used to make four or six journeys over a one week period. With a Flex 10 or Flex 20 Ticket Carnet, you can make ten or twenty journeys over three months. Compared to tapping in and out on an Oyster or contactless payment card to pay as you go, you could save up to 20% with a Flexible Carnet Ticket!
Park & Glide
With our new Park & Glide tickets, you can avoid using other modes of public transport by parking your car at The O2 and riding the River Bus into town! The O2 is located outside London’s ULEZ and Congestion Zones so you can avoid paying costly central London parking fees. Family tickets also available.
Safety Measures
New safety and social distancing measures have been introduced at both piers and vessels, and we have implemented an enhanced cleaning regime.
Please be aware that you are legally required to wear a face covering and respect social distancing rules whilst using public transport. We have installed hand sanitiser stations on all our vessels and reduced their capacity to aid social distancing.
Before the Covid-19 pandemic, Thames Clippers carried 1.4 passengers per square metre at peak times. With the new social distancing measures in place, this has been reduced to just 0.85 passengers per square metre. For context, before the Covid-19 pandemic, there were 5-7 passengers per square metre on the London Underground; with its current social distancing measures, Transport for London (TfL) has managed to reduce this to around 1.3 passengers per square metre.
Safe procedures are in place to allow fresh air to pass through the cabin whilst the boat is underway and passengers still have the option to sit on the outside back deck (please note, you are still required to wear a face covering on the back deck).
Vessel capacities have been reduced to accommodate social distancing, this does also mean that our vessels can now carry more bicycles than we would ordinarily; between 15-20 bikes per sailing subject to the vessel type. This is a doubling of bike capacity in some cases.
For a detailed list of all the safety measures we have implemented please read our COVID-19 related safety measures web page.
We're Good to Go
Vist England have awarded us the Industry Standard mark which means we have followed government and industry COVID-19 guidelines. We have implimented a COVID-19 Risk Assessment and have recognised processes in place to maintain cleanliness and aid social distancing.
Find out more about the We're Good to Go industry standard.
We have also been approved as Covid-confident by the AA and are following national guidelines for Covid safety. The AA's assessment confirms that we have the necessary measures in place for a safe visit.
Onboard bar
We're happy to share that the onboard bar is now open with a number of new safety measures in place, including cashless payments only, clear glass screens, and no open food being sold. To help maintain social distancing, you can also use our Click and Collect service which is available on smartphones by visiting thegoodtill.com/thamesclippers
A word from Sean Collins, our co-founder and CEO:
A word from Sean Collins, our co-founder and CEO:
“It is key that we can support London and its commuters with the ease of lockdown and return to work, by providing travel in a safe and comfortable way. My entire team has worked incredibly hard to deploy new safety measures and to ensure our passengers have a contact-free and enjoyable commuting experience."