Service Changes

Last updated: Friday 14 May 2021

RB4 returns Friday 21 May

We're pleased to announce that our RB4 service resumes next week with the reopening of the DoubleTree by Hilton Hotel London - Docklands Riverside. Passengers wishing to travel between Canary Wharf and Rotherhithe will be able to use the service from 06:45 (departing Doubletree Docklands Pier) on Friday 21 May.

On weekdays, the service will operate 06:45 – 11:06, 15:00 – 19:53 and 20:15 – 21:13.
On weekends RB4 crossings can be made 09:45 – 19:58 and 20:15 – 21:38.

The RB4 timetable will be reviewed in late June should Government restrictions be relaxed further. The current RB1, RB2 and RB6 timetable remains unchanged.

View our full timetable

All our services still have an enhanced cleaning regime and social distancing measures in place. To travel with us please remember face coverings are mandatory on all public transport and must be worn on all piers and vessels unless exempt. Use our hand sanitiser stations and adhere to our Covid-19 safety measures.

Café bar changes

Following Step 3 of the Government’s roadmap out of lockdown, from Monday 17 May, food and drink can be bought on board for takeaway or onboard consumption but please respect the following rules:

café bar customers who are eating or drinking on board (not applicable to takeaway only) are required to register for Track and Trace
only order at the bar for takeaway or if you plan to sit on the outside back deck
if sitting inside the cabin please order via our in-seat ordering system as follows:
- - Visit thegoodtill.com/thamesclippers on your smartphone
    (from 17 May only)
  - Select the boat you’re on
  - Place your order
  - Once it’s ready we’ll call out your name and deliver to your seat

The current Covid-19 measures we have in place will continue to apply: clear glass screens, no open food being sold and cashless payments only.

Find out more

Return when you're ready

Season ticket holders:

Choose to start travelling again when it suits you! You will have received replacement tickets to cover any lost time on your existing season ticket. These tickets will be valid for up to a year, just activate them when you’re ready to travel again.

You don’t need to do anything, these tickets will have appeared in your app's ticket wallet when services resumed on 29 March 2021.

Agile carnets and other tickets:

We will have replaced your existing tickets so they have a renewed validity from 29 March 2021. If you need a little longer, please get in touch to let us know when you’d like to start using your tickets again. Our Customer Team is here to take any urgent enquiries, though we ask you to be mindful that we have a small team and response times will be considerably longer than usual.

About our service resumption

Uber Boat by Thames Clippers is licensed by TfL to run London’s River Bus service. Like all other modes of public transport, we’ve been able to continue operating throughout the pandemic. With no Government subsidy to support our services, we had to make the difficult decision to temporarily suspend operations due to commercial viability.

We have now restarted service, closely aligned with the Government’s roadmap to recovery, to allow Londoners to travel safely through the city. We take the safety of our passengers and that of our staff very seriously. We’ve been recognised by VisitEngland, The AA and The World Travel & Tourism Council for introducing safety measures that help reduce the risk of Covid-19 transmission. For full details regarding the measures we are taking, please visit our Covid-19 safety measures page.