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Contact Thames Clippers


Please select the topic of your enquiry from the list below. You will then be re-directed to the appropriate contact form.

Our teams are currently experiencing an unprecedented volume of requests and appreciate your patience whilst we work to resolve your request as quickly as possible.

We look forward to hearing from you.

Coronavirus - Season Tickets

Season tickets will automatically be frozen, effective from Saturday 28 March, whilst Thames Clippers services are not operating. For those wishing to cancel* the remainder of their ticket, this will be considered on a case by case basis; please email us.

Please note weekly season tickets can only be frozen.

For those whose season tickets have already been frozen, please note that they will be automatically reinstated on the first day that we resume service. Should you wish for it to resume at a different time, please get in touch to advise the exact date you would like it to resume from.

For Season Ticket requests please contact [email protected] and please ensure to include the following;

  • Season Ticket Photo ID number/ App ID Account Number
  • Scan/ Picture of current ticket (only applies to paper season ticket holders)

*The amount of the refund will be a percentage of the difference between the price paid initially and cost of tickets for the 'used' period.