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Timetable update from Monday, 23 March. Find out more

Welcome on board Uber Boat by Thames Clippers! 

Before you begin, make sure you have your mobile device, headphones, and your 10-character code from your PDF ticket.

  1. Connect to the onboard Wi-Fi: Open your device's Wi-Fi settings and select "_UberBoatbyThamesClippers Wi-Fi". A portal should appear automatically, if not, open your browser to trigger it. Fill in the form and accept the Terms and Conditions.

    Already connected before? Your device will be recognised automatically, skip straight to step 2.

  2. Activate your code: Tap the button below, enter your 10-character code, and select your preferred language.

  3. Put on your headphones and enjoy
    Please be considerate of fellow passengers and keep your audio to headphones only.

Once the audio guide starts you can switch between themes, and you can continue using your phone, but please do not close the tab. 

ACTIVATE YOUR CODE

FAQ

The The Wi-Fi portal isn't opening, what can I do?

If you have connected to the Uber Boat by Thames Clippers Wi-Fi before either at a pier or on a boat, your device may have connected to the "_UberBoatbyThamesClippers Wi-Fi" network automatically. Please open your Wi-Fi settings to check. If you are not connected and the portal still doesn't appear, open your browser and visit xxxx

Where do I find my 10-character code?

You confirmation email should have a PDF file attached, please open and copy or type the 10-character code (without the hyphens) that you see under "Activation code".

Do I need internet / mobile data?

The audio guide runs over the boat Wi-Fi exclusively — no mobile data needed. Please connect to "_UberBoatbyThamesClippers Wi-Fi".

Do I need headphones?

Yes, please bring your own headphones as they won't be provided. 

Do I need a mobile device?

Yes, to enjoy our audio guide you need your own mobile device and headphones. 

How many languages are available?

Currently only English narrated by Rory Bremner but 9 other languages will be available soon.

I closed the tab, what do I do?

If you closed the tab where you were listening to the audio guide just tap the button "Activate your code" and it will take you back to the audio guide.