All of our boats are wheelchair, mobility scooter and pram accessible by ramp. Mobility scooter owners are to apply for a Mobility Scooter Recognition Scheme before coming on board.
We can have a maximum of four wheelchairs on our larger boats and can accommodate a further three folding wheelchairs. Electronic wheelchairs are also welcome. Members of our Mobility Scooter Recognition Scheme are able to bring their mobility scooters on board.
All boats except the Star, Storm and Sky Clippers have accessible toilets and larger boats have baby changing tables. Their size and door dimensions are:
220mm x 1500mm
Sun and Moon clippers
1510mm (wall with door) x 1650mm
Door width 860mm
1560mm (wall with door) x 1710mm
Door width 890mm
All piers are wheelchair accessible except London Bridge City, Wandsworth Riverside Quarter and Cadogan piers. Ramps are used for boarding.
Any person with a valid Disabled I.D. badge/card, irrespective of the Council that this was issued from, or a London Freedom Pass will receive a 50% discount off the online fare. A carer accompanying passengers with a Disabled I.D. badge/card will receive a complimentary ticket (same as the ticket bought by the person they are accompanying). Please talk to a member of staff at one of our ticket offices; if the pier is not manned please speak to the crew when boarding the boat.
The person with a Disabled I.D. badge/card will need to buy their ticket before boarding and are allowed one complimentary ticket per person.
Guide and Assistance dogs
You can bring a Guide or Assistance dog on board with you without charge. We welcome all Guide and Assistance dogs, including:
- Fetch and carry dogs
- Mental health companion dogs
- Seizure-alert dogs
We do not allow Guide or Assistance dogs on seats.
Audio and Visual Information
All of the boats have audible next stop announcements on board, letting passengers know which stop is coming up. The piers have visual next boat information, letting passengers know when the next boat will arrive and where it is going to.
Our crews on board the boats and staff at piers are more than happy to offer help and assistance.
We have introduced a Mobility Scooter Recognition Scheme which has been designed to help anybody with a mobility scooter who wishes to use MBNA Thames Clippers vessels.
Only certain models of mobility scooter can travel on MBNA Thames Clippers vessels. Whilst some mobility scooters will fit on our vessels, some are too large, so we need to understand which mobility scooter you will be using.
To check if your mobility scooter is able to travel on our services, please email [email protected] with the following details:
- Make & model of the scooter that will be used for travel
- Full Name, address and telephone number of the person using the mobility scooter
If your mobility scooter is approved we will then send you a ‘Mobility Aid Card’ which you can show to our boat crews and Pier Staff; this signifies to them that your scooter is approved for travel.
As a user you will have knowledge and experience of the scooter's capabilities, so when accessing our gangways, please consider the following advice and only do so if you are confident it is safe. If your scooter has three wheels, extra care needs to be taken when driving off the gangway due to the gradient on some piers, inclement weather and the potential movement of the gangway. When driving off the gangway avoid turning the steering until the back wheels are firmly on the pier. If you have any concerns please speak to a crew member who will be pleased to assist you.