Service Update – changes to service
26 March 2020
Dear valued customer,
Further to a significant drop in passenger demand in recent days, following UK government’s direction to travel only when absolutely necessary, from Saturday 28 March 2020 we will temporarily be suspending all Thames Clippers services until further notice. We will continue to operate on Friday 27 March according to our current revised timetable.
The safety and wellbeing of all staff and customers continues to be our number one priority. Over the past week we have increasingly been reducing our services to keep in line with the latest travel guidance, whilst being mindful of doing all we possibly can to continue to support those Thames Clippers customers for whom commuting to work is critical.
You will know therefore that this decision has not been taken lightly. However, at this time, as a privately-owned business, it is sadly no longer viable for us to continue to run our services.
We continue to closely monitor the situation, and will reinstate our service to keep London moving as soon as it is safe to do so.
Season tickets will automatically be frozen, effective from Saturday 28 March, whilst Thames Clippers services are not operating. For those wishing to cancel the remainder of their ticket, this will be considered on a case by case basis; please see thamesclippers.com/contact-us for more details. Please note weekly season tickets can only be frozen.
In the meantime, please keep safe and well. We’d like to thank you again for continuing to put your trust in our service, and we sincerely hope we can welcome you back on board soon.
Sean Collins (co-founder and CEO)
Please also read our news article on what does Coronavirus (COVID-19) mean for general commuters in London.