Service Update – changes to service
06 May 2020
Dear valued customer,
We are currently working on a remobilisation plan so that we are ready to restart service as soon as the UK Government confirms that it is safe to do so.
The plan includes the finalisation of a bespoke timetable, to support those returning to work, as well as putting measures in place to support social distancing at our piers / on board our vessels and for an enhanced cleaning regime.
The safety and welfare of our staff and passengers remains of paramount importance.
We will confirm these plans and the date for resuming service following UK government directive.
We kindly ask season ticket holders not to contact us at this time. Your tickets will be automatically reinstated for the first day of service resumption, once this date is confirmed. At that time, we will also confirm the process for further extending your season ticket freeze, should you wish to do so.
As part of our remobilisation planning, we have devised a short customer survey to help us better understand your future travel intentions and where possible, tailor our services to better suit your needs. The survey is open until Sunday, 17 May and takes 5 minutes to complete. We would really appreciate your valuable input. Take part in the customer survey.
We will continue to keep you updated regarding our services, following governmental directive. Please follow our Twitter feed or check this page for the latest news and updates.
Lastly, we’re aware that many of you miss being out on the river as much as we do. We’d therefore like to invite you on a Thames Clippers’ virtual river tour, which sets sail at 11am BST this Thursday, 7 May on our Twitter feed. We hope to see you then.
In the meantime, please follow the current UK government advice which is to stay at home unless travel is essential.
Please stay safe and well, and we sincerely hope we can welcome you back on board soon.
26 March 2020
Dear valued customer,
Further to a significant drop in passenger demand in recent days, following UK government’s direction to travel only when absolutely necessary, from Saturday 28 March 2020 we will temporarily be suspending all Thames Clippers services until further notice. We will continue to operate on Friday 27 March according to our current revised timetable.
The safety and wellbeing of all staff and customers continues to be our number one priority. Over the past week we have increasingly been reducing our services to keep in line with the latest travel guidance, whilst being mindful of doing all we possibly can to continue to support those Thames Clippers customers for whom commuting to work is critical.
You will know therefore that this decision has not been taken lightly. However, at this time, as a privately-owned business, it is sadly no longer viable for us to continue to run our services.
We continue to closely monitor the situation, and will reinstate our service to keep London moving as soon as it is safe to do so.
Season tickets will automatically be frozen, effective from Saturday 28 March, whilst Thames Clippers services are not operating. For those wishing to cancel the remainder of their ticket, this will be considered on a case by case basis; please see thamesclippers.com/contact-us for more details. Please note weekly season tickets can only be frozen.
In the meantime, please keep safe and well. We’d like to thank you again for continuing to put your trust in our service, and we sincerely hope we can welcome you back on board soon.
Sean Collins (co-founder and CEO)
Please also read our news article on what does Coronavirus (COVID-19) mean for general commuters in London.