All of our boats are wheelchair and pram accessible by ramp. We can have a maximum of four wheelchairs on our larger boats and can accommodate a further three folding wheelchairs. Electronic wheelchairs are also welcome. Members of our Mobility Scooter Recognition Scheme are able to bring their mobility scooters on board.
All boats except the Star, Storm and Sky Clippers have accessible toilets and larger boats have baby changing tables. Their size and door dimensions are:
Sun and Moon clippers
1510mm (wall with door) x 1650mm
Door width 860mm
1560mm (wall with door) x 1710mm
Door width 890mm
All piers are wheelchair accessible except London Bridge, Wandsworth Riverside Quarter and Cadogan piers. Ramps are used for boarding.
Guide and Assistance dogs
You can bring a Guide or Assistance dog onboard with you without charge. We welcome all Guide and Assistance dogs, including:
- Fetch and carry dogs
- Mental health companion dogs
- Seizure-alert dogs
We do not allow Guide or Assistance dogs on seats.
Audio and Visual Information
All of the boats have audible next stop announcements onboard, letting passengers know which stop is coming up. The piers have visual next boat information, letting passengers know when the next boat will arrive and where it is going to.
Our crews onboard the boats and staff at piers are more than happy to offer help and assistance.
MBNA Thames Clippers Mobility Scooter Recognition Scheme
We have introduced a Mobility Scooter Recognition Scheme which has been designed to help anybody with a mobility scooter who wishes to use MBNA Thames Clippers vessels. The scheme is aimed at people with mobility scooters.
Please be aware that only certain models of mobility scooter can fit on MBNA Thames Clippers’ vessels, so you should check the list on the MBNA Thames Clippers website.
Customers who wish to be part of the scheme should first contact our Customer Service Team who will ask you a few questions to check that your mobility aid is suited to travel on board MBNA Thames Clippers’ vessels.
Whilst some mobility scooters will fit on our vessels, some are too large, so we need to understand which mobility scooter you will be using.
For a list of suitable mobility scooters, please download our guide: TCMobilityScooters.pdf
If your mobility scooter is noted on this list as suitable (“yes”) then first time users will be offered the opportunity to visit an agreed pier with a member of the MBNA Thames Clippers team to check the suitability and size of your scooter. This is a great opportunity to receive hints and tips on the safest and best way to board and alight MBNA Thames Clippers vessels.
However, if your scooter is not on this list please contact us, we will take the details and conduct an assessment into the suitability of the scooter and if it meets our criteria add it to our approved list.
If your mobility scooter is suited to boat travel, you will be given a 'Mobility Scooter Card' which you can keep with you and show to ticket sellers and crew so they know your scooter is suited to travel on board.
As a user you will have knowledge and experience of the scooters capabilities, so when accessing our gangways please consider the following advice and only do so if you are confident it is safe. If your scooter has three wheels extra care needs to be taken when driving off the gangway, due to the gradient on some piers, inclement weather and the potential movement of the gangway. When driving off the gangway avoid turning the steering until the back wheels are firmly on the pier, if you have any concerns please speak to a crew member who will be pleased to assist you.
If you want further advice or have any questions about the scheme, including whether or not your mobility scooter is suitable for travel on our vessels, please contact the Customer Services Team on firstname.lastname@example.org