Thursday, 2 August 2018
We would like to sincerely apologise for the punctuality performance experienced during the evening commuter peak period in July.
In April this year we took steps within our control to improve the punctuality by reconfiguring the timetable to help ease the congestion at Embankment Pier, where we were experiencing timetable clashes with our own vessels as well as other river operators. However the number of infrastructure work sites for the new super sewer (Thames Tideway Tunnel) all reaching a peak period in their project, coupled with the closure of bridge arches at Embankment and Blackfriars, has resulted in compounding delays to our services.
Discussions are taking place at the highest level with Thames Tideway Tunnel and the Port of London Authority in relation to the reopening of bridge arches, which will improve the current situation significantly.
Please be assured that we are doing everything we can to seek to resolve this situation at the earliest opportunity and thank you for your patience in the interim.
Chief Executive Officer, MBNA Thames Clippers
For the most up to date information on our services please check our Twitter page @thamesclippers
Our fleet control update Twitter with delay information using TfL’s wording for delays. “Minor” refers to delays between 5-15 minutes. “Severe” refers to delays that are over 15 minutes. When a service is suspended between two piers this means that the service is not running at that time between the piers mentioned.
As delays on the river can be caused by a number of factors including pier congestion, passenger demand, tides and sometimes technical problems with the vessels, we always appreciate your patience while we manage the matter. We cannot always give a specific reason for each individual delay nor can our fleet control respond to individual tweets asking about the arrival time of your service.
In extreme fog our services cannot operate, see more. Please check Twitter for latest updates.
For the latest service updates for MBNA Thames Clippers please follow us on Twitter