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Service alerts

This page is updated regularly when we have advanced notice of issues which may cause changes to our scheduled timetable.

For the most up to date information on our services please check our Twitter page.
As soon as we are aware of any timetable irregularities, service alerts will be issued via Twitter.

  • Monday 10 - Tuesday 25 February | RB4 & RB1 St George Wharf (Vauxhall) | Low tide

    Extremely low tides are predicted throughout February which could prevent some of our vessels from docking safely at certain piers. Below, you can see where we expect our service to be affected based on the Port of London Authority (PLA)'s Tide Table but please do check our Twitter account to see if your sailing is affected before you travel.

    Monday 10 February
    RB4 disruption expected 08:35 - 09:35, 09:16 RB1 Eastbound may not be able to call at St Geroge Wharf (Vauxhall).

    Tuesday 11 February
    RB4 disruption expected 09:30 - 10:30, 09:16 RB1 Eastbound may not be able to call at St Geroge Wharf (Vauxhall).

    Wednesday 12 February
    RB4 disruption expected 10:10 - 11:10 and possibly 22:15 - 23:15.

    Thursday 13 February
    RB4 disruption expected 10:45 - 11:45.

    Friday 14 February
    RB4 disruption expected 11:20 - 12:20

    Saturday 15 February
    RB4 disruption possible 11:55 - 12:55

    Friday 21 February
    07:26 RB1 Eastbound may not be able to call at St Geroge Wharf (Vauxhall).

    Monday 24 February
    09:16 RB1 Eastbound may not be able to call at St Geroge Wharf (Vauxhall).

    Tuesday 25 February
    09:16 RB1 Eastbound may not be able to call at St Geroge Wharf (Vauxhall).

  • Monday 24 February - Monday 23 March | Bankside Pier | Ticket Office refurbishment

    Bankside Pier will be cashless for four weeks from Monday 24 February whilst Transport for London upgrade the pier's ticket office. Passengers will still be able to travel to and from Bankside Pier but will need to pay for travel with an Oyster/ contactless card to pay as you go, purchase tickets online or through our app, or use the ticket machine on the pontoon. Alternatively, customers wishing to pay by cash can purchase Thames Clippers tickets at Tate Modern.

Please follow our Twitter account for live updates @thamesclippers

What causes service delays and alerts?

Spontaneous service delays can be caused by a number of issues including river congestion, pier congestion, passenger demand, passenger disruption and occasional technical issues with our vessels. When we are aware of these disruptions, a service alert is issued via our Twitter page.

Anticipated service alerts can be caused by:

  • Thames Barrier closures
    The Thames Barrier is located between Woolwich (Royal Arsenal) and Royal Wharf piers. When the barrier is closed for tests, or to prevent London from flooding, our services are unable to reach Woolwich (Royal Arsenal) Pier.
  • Riverside activities
    The Thames is an incredibly active river and events regularly take place along its banks and on the river itself which have the potential to affect some services.
  • Tidal conditions
    At extremely low tides, our vessels may be unable to dock successfully at some of our piers or it may be unsafe for passengers to attempt to board from them. Low tide also limits the Thames’s river traffic capacity which can cause congestion.
  • London fog
    In extreme fog our services cannot operate. As foggy conditions can change rapidly, please check our Twitter page for the most up-to-date information.

About our Twitter updates

  • Our fleet control update Twitter with delay information using TfL’s wording for delays. “Minor” refers to delays between 5-15 minutes. “Severe” refers to delays that are over 15 minutes.
  • When a service is “suspended between two piers” this means that the service is not able to run between the piers mentioned or at the intermediate piers.
  • We cannot always give a specific reason for each individual delay nor can our fleet control respond to individual tweets asking about the arrival time of your service.

We apologise for any inconvenience that service disruption has caused to your journey and we always appreciate your patience while we manage the matter.